Students - Frequently Asked Questions

  1. New to Seneca and cannot login to My.Seneca?
  2. How do I update my personal Information?
  3. How can I change my email address?
  4. Can I store my Learn email on an external location?
  5. A course I am enrolled in is not listed on "My.Seneca - Subjects" module, how can I make it available?
  6. A course I am enrolled in is no longer listed on "My.Seneca - Subjects" module, What happened?

 

  1. New to Seneca and cannot login to My.Seneca?
    New Students do not have access to My.Seneca after 24 hours of activating the account.

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  2. How do I update my personal Information?
    With an active My.Seneca (learn) account you can change your contact information through SIRIS ( https://siris.senecac.on.ca ). Otherwise please visit one of the Registration office at a campus near you, be sure to bring a valid photo ID.

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  3. How can I change my email address?
    Users IDs at Seneca are standardized to reflect a student's first initial, middle initial and last name. Normally the ID is only changed if you legally change your name. IF special circumstances require your ID to change, please contact the Student Help Desk via email at student.helpdes@learn.senecac.on.ca or by phone at 416.493.9867.

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  4. Can I store my Learn email on an external location?
    If you are using an application like Thunderbird or Microsoft Outlook, you can configure it to download all your email messages to your local computer and even delete original messages. For instructions on how to configure your email client please refer to the following URL: http://studenthelpdesk.senecac.on.ca/helpsheets-as.html

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  5. A course I am enrolled in is not listed on "My.Seneca - Subjects" module, how can I make it available?
    Check with your Instructor to make sure he/she has made the course available.

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  6. A course I am enrolled in is no longer listed on "My.Seneca - Subjects" module, What happened?

    • Full-time courses are available to students two weeks after the last day of class.
    • Part-time courses are available to students until the last day of class (the day of your final exam is not the final day of class).

    Check in your SIRIS page to make sure you are enrolled in the class, or contact the Student Help Desk via email at student.helpdes@learn.senecac.on.ca or by phone at 416.493.9867.

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